Brand Information

BioLite is on a mission to bring Energy Everywhere™ with revolutionary products that transform the way we Cook, Charge and Light our lives off the grid. We are a team of engineers and designers, operators and analysts, story tellers and evangelists, who believe that advanced technologies, built on sustainable business practices, have the power to change the world. Our unique Parallel Innovation business model pairs the needs of families living in energy poverty with the passions of outdoor enthusiasts pushing the boundaries of life outdoors and on the go.

Warranty

Limited Product Warranty For BioLite Products

WHO IS COVERED?

This limited warranty is non-transferable and applies only to the original end user purchaser. An original or copy of a sales receipt from the original sales retailer is required as proof of purchase to seek warranty service.

WHAT IS COVERED?

BioLite, Inc. (“BioLite”) warrants that BioLite Products (the “Product”) will be free from defects in workmanship and materials under normal use for a period of one (1) year from the original purchase date (“Limited Warranty Period”) or two (2) years for SolarHome 620.

WHAT IS NOT COVERED?

This limited warranty does not cover any damage or malfunction arising from: Normal wear and tear of Product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use, Use of the Product other than for its intended purpose, Damage caused by improper or unauthorized repair or maintenance, Product that has been modified or altered, Any product that is not manufactured by BioLite (including, without limitation, any non-BioLite product that is used in connection with the Product) Product purchased from Non-Authorized retail outlets including third party merchants on online marketplaces such as Amazon.com and ebay.com

HOW TO MAKE A WARRANTY CLAIM

Warranty claims must be made directly to BioLite. All returned Products must be returned within the Limited Warranty Period and include a BioLite-issued RMA (Return Materials Authorization) number. To obtain an RMA number, an RMA form must be submitted directly to BioLite’s customer service department during the Limited Warranty Period explaining the defect in the Product. You can obtain an RMA form by e-mailing [email protected] (and including in the subject line: Warranty Claim). You must include the original or copy of a sales receipt for the returned product. Incomplete returns will not be accepted. Once BioLite receives your returned Product, BioLite will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If BioLite determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, BioLite will ship the Product back to you, at BioLite’s expense. If BioLite determines that there is a warranted defect in the Product, BioLite will, at its option, remedy the defect as set forth below in this limited warranty. BioLite is not liable for Products that are damaged or lost in transit to BioLite. We recommend that you ship your returned products to BioLite via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.

SOLE AND EXCLUSIVE REMEDY

Your sole and exclusive remedy for a breach of this limited warranty, and BioLite’s sole and entire liability is, at BioLite’s option, to repair or replace the defective Product. Repair or replacement (including parts and labor and shipping costs) shall be made at BioLite’s expense. BioLite reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.

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